Nutzungsbedingungen

Introduction

The company under the name TRAVEL SENSE SINGLE-MEMBER LIMITED LIABILITY COMPANY and the trade name TRAVEL SENSE L.L.C., with GEMI No. 046628822000, headquartered in Chalkida at 5 Douna & Varatasi Street, Postal Code 34100, VAT No. 999730899, Chalkida Tax Office, legally represented by Vasiliki Nika (hereinafter referred to as the "Company"), has created and maintains the website www.travelsense.gr to inform you about its services.

Any person visiting this website is referred to as the "user" for brevity. All information and services available on the website or to be developed in the future are subject to these Terms of Use (hereinafter referred to as the "Terms"). Use of the website constitutes unconditional acceptance of these Terms. Therefore, users are advised to carefully read the following Terms before browsing, accessing, or using this website.

User Obligations

There are rules and restrictions for using the website. These have been established in compliance with the applicable legal framework, aiming to protect users, prevent misuse, and ensure the best possible experience for all website users. Specifically, the website user must not use the website for:

  • posting, emailing, or transmitting content that is illegal, contrary to moral and transactional standards, or transmitted in a way that harasses or harms the rights of individuals and society. Such content may include threats, offensive material, defamatory or libelous statements, vulgar or obscene material, invasions of privacy, or content expressing racial, national, or other forms of discrimination,

  • causing harm to minors,

  • posting, emailing, or transmitting content that the user does not have the right to transmit (e.g., confidential information obtained or disclosed as part of contractual relationships or covered by confidentiality agreements),

  • sending, posting, or transmitting content that infringes patents, trademarks, trade secrets, copyrights, or other proprietary rights of third parties,

  • damaging the reputation of the Company, endangering the security of the website, or obstructing access to the website for any user,

  • posting, emailing, or transmitting material containing viruses, malware, or any other code, files, or programs designed to disrupt, damage, or destroy the functionality of any software or hardware,

  • harassing third parties in any way,

  • engaging in business or other activities or contributing to activities prohibited by law.

Intellectual Property Rights

The intellectual property rights of the website's content and services, including but not limited to texts, photographs, designs, commercial and financial data, programs, all types of files, trademarks/logos of the website, are protected by existing Greek, European, and international intellectual property laws and belong exclusively to the Company. The Company, always acting in good faith and following business ethics, makes every possible effort to ensure that the content and information displayed on the website are as accurate and truthful as possible. However, it bears no responsibility for their reliability or completeness.

Any copying, distribution, transfer, alteration, resale, creation of derivative work, or misleading the public about the actual provider of the website content is prohibited. Any reproduction, republication, uploading, announcement, dissemination, or transmission or any other use of the website's content in any way or by any means for commercial or other purposes is allowed only with the prior written consent of the Company or any other rightful owner of the intellectual property rights.

Otherwise, the aforementioned actions may constitute an infringement of the Company's intellectual/industrial property rights, which reserves the right to claim any positive and consequential damages caused, in accordance with the provisions of applicable law.

Links to Other Websites

The website may provide hyperlinks (links) to third-party websites, which are solely responsible for the content they post on these websites. Consequently, they bear full (civil and criminal) liability for the security of their websites, the legality and validity of their content and services, as well as any claims arising from potential infringement of the rights of others, such as intellectual and industrial property rights. The Company explicitly disclaims any responsibility for the content of these websites. The Company does not represent these websites, does not guarantee their availability, and is not responsible for their content, privacy policies, quality, accuracy, legality, completeness, timeliness, or correctness of the information, nor for the properties of the products or services offered through these websites.

The user is required to contact the providers of these websites directly for any questions or issues related to visiting or using these websites.

The user acknowledges that the Company is neither obligated nor able to verify the security and content of third-party websites and services linked on the website. In any case, the Company reserves the right to remove, at its sole discretion, any links redirecting users to third-party websites and to discontinue providing such services at any time.

Disclaimer

The use of the website is at the user’s own risk. The website, services, and information are provided "as is" and "as available." To the extent permitted by law: (a) the Company bears no liability, whether contractual, tortious (including cases of negligence or strict liability), or any other form of liability in connection with the website and its use; and (b) the Company makes no warranties of any kind, either express or implied, including, but not limited to, warranties regarding the uninterrupted operation of the website or your continuous access to it.

Subject to the above and applicable law, the Company shall not be liable for any technical error of the website or for any damage caused to the user or their equipment during its use.

Amendments to the Terms

The Company reserves the right to modify these Terms for the use of the website at any time, without prior notice to the user. Amendments, additions, or deletions to the Terms and conditions take effect immediately upon their posting on the website. By using the website, the user is deemed to have explicitly accepted the changes, amendments, additions, or deletions. For this reason, users are encouraged to review the Terms periodically to stay informed about any updates to their content in a timely and secure manner.

General Terms

If any provision of the above Terms is deemed or becomes invalid, voidable, abusive, contrary to law or good morals, it automatically ceases to be effective and is removed from these Terms, without affecting in any way the validity and enforceability of the remaining Terms.

Any non-exercise by the Company of its rights under these Terms does not imply a waiver of those rights.

These Terms, as well as any amendments to them, are governed, interpreted, and supplemented by Greek law. In case of any dispute, it is expressly agreed that the Courts of Chalkida will have exclusive jurisdiction for its resolution.

Privacy Protection

The Company informs the user that it processes their personal data in accordance with the applicable national and European legislation. For more information regarding the processing of personal data through this Website, the user can refer to the relevant Privacy Policy, which is available here, or can contact the Data Protection Officer at info@travelsesnse.gr.

PRICES & SURCHARGES

Usually the prices do not include accommodation taxes and municipal taxes. In Greece, the accommodation tax per room / suite per night is:

3 star Hotels: € 1.50

4 star Hotels: € 3.00

5 star Hotel: € 4.00

and based on the relevant law is paid by the customer directly at each hotel.

OBLIGATIONS - RESPONSIBILITIES OF TOURIST ORGANIZATION

Travel Sense Travel Agency has the obligation to coordinate and execute in the best possible way the trips it has arranged and booked for its customers. However, having exhausted all possibilities of provision and care, it is not responsible for wrong actions and omissions of third parties and their associates, as well as for emergencies such as cancellations, delays or changes in routes of various means of transport (planes, ships, buses, buses) or in case of exclusion (“embargo”) of areas due to terrorist acts, strikes and other causes of force majeure.

The Travel Agency may not anticipate or control any delays on chartered flights or charter flights or ships for technical or meteorological or other reasons (and therefore travelers should not plan significant personal activities or combine others , days of departures / arrivals).

It is emphasized that the Travel Agency is not able to anticipate or control circumstances that are foreign to its sphere of influence and may lead to the cancellation of the trip or damages due to non-performance or faulty performance of the agreed travel services.

Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the itinerary or due to insufficient hygiene conditions due to external factors, external factors, injuries or injuries. terrorist acts, airstrikes, earthquakes, weather conditions, fires, epidemics, toxic infections and any other state of emergency or force majeure.

In the above cases, our Travel Agency bears no responsibility for repairing any damage caused by them, but will make every effort to support and care for travelers in any way, without substantiating any responsibility or obligation to cover them. relevant emergency expenses, which should be covered, as in the case of force majeure, by the travelers themselves.

Especially in the case of airlines, it should be noted that it is not allowed to change the personal data of the passenger, but only the cancellation of the existing reservation and the reservation of a new position, if this is possible at the appropriate cost. Our Travel Agency does not bear any responsibility in case this is not possible, and the consequent mandatory cancellation of the reservation will be made in accordance with the provisions of this or the service providers of cancellation terms.

In the case of air tickets, round trip or multiple routes, it is not always possible to use selected segments for the ticket. The passenger should contact the travel agency directly to be informed of the policy of each airline.

HOTELS / ACCOMMODATION AND TRANSPORTATION

All information relating to the categorization or classification of hotels and accommodation referred in our site are in accordance with the applicable law of Greece for the tourist classification of hotels and accommodation. The rooms of most hotels accommodate two beds or a semi-double.

The triple rooms are, in essence, double rooms with an extra bed. They are usually not very comfortable and the extra bed can be smaller than normal /or a sofa / or a folding bed. Rooms are usually available between 14: 00΄-16: 00΄ and can be used by the tenants until 10.00΄-12.00΄ on the day of departure (depending on the policy of each Hotel).

If you wish to have the room earlier or leave later, you will have to pay the relevant charge (if there is a corresponding availability). If, due to unforeseen difficulties, the tour operator is forced to change a hotel with another of the same or higher category, the Travel Agency is not obliged to make any other compensation to the travelers.

In the event of a late arrival at the hotel, after the day or time of the traveler's scheduled arrival, and if he has not notified the hotel in time, the hotel has the right to cancel the reservation and make the room available for the entire period of the reservation, if asked.

In case of excessive bookings, our Travel Agency will try to replace the room with another hotel room of the same category or if this is not possible with a lower class hotel room and will return to the customer the difference, without our Travel Agency bearing any further responsibility or obligation.

Airlines, for their own reasons, sometimes charter flights from another airline. This is not a reason for the customer to cancel the trip or claim any compensation.

We recommend that you do not leave exposed and constantly monitor all your personal items (eg mobile phones, etc.) in any place (hotel, ship, plane, etc.). In hotels in particular, it is an international practice not to take responsibility for money or valuables left in the room. For such cases there have often small safes.

TRAVEL DOCUMENTS & ENTRANCE HEALTH DOCUMENTS

The passport must be valid for as long as the scheduled return date is set by the destination countries. Schengen countries also accept the new type, with Latin characters & IDs.

Our Travel Agency provides all the necessary information regarding travel and other documents required for the citizens of all countries, for any trip and destination and their issuance and / or visa, but (even if it provides some assistance in the relevant process)but it can not held liable. It is not responsible for any non-issuance of these by the competent authorities to which the traveler should apply, nor is it responsible if the validity of the visa is less than the duration of the trip (ie the dates do not coincide) or in a case where a couple of travelers have different nationalities than Schengen.

In particular, nationals of other countries who hold foreign passports must inform the travel agency and contact the consular authorities of their own country, as well as the countries they will visit, in order to check whether they need an entry visa or any other documents.

Failure to secure on time issuance of visa and your travel documents does not justify the cancellation of your participation in the trip without charge of cancellation fees. Each traveler is responsible for the validity and validity, security and safekeeping of his travel documents required for his journey. The traveler is responsible for keeping safe the tickets and all travel documents in general throughout the trip.

The parent who accompanies only a minor child must bring with him a validated English language authorization from the other parent who is not traveling. A similar procedure is followed in case the minor is not accompanied by any parent / guardian, in which case a validated authorization is required from both parents. In any case, our office does not bear any responsibility if the local authorities do not accept their entry into their country or the airline does not allow them to enter the flight. The traveler is obliged to comply with the national provisions and regulations as well as the instructions of the national authorities. Our Travel Agency bears no responsibility in the event that the traveler is prosecuted, summoned to appear before a court, arrested by local authorities, etc.

Our Travel Agency provides all information on any necessary vaccinations or other medical precautions for tropical or other outbreaks. Due to the confidentiality of medical personal data - sensitive personal data - only the traveler himself is responsible for addressing the relevant health authorities. The traveler is obliged to be informed in time by the local health offices about the health regulations of each country, as well as about the vaccines or medicines that may need to be procured. Customers with health problems should get their doctor's consent to travel, providing a medical certificate or a responsible statement that they can travel safely. Our Travel Agency bears absolutely no responsibility for illness, injury, loss of life, accident or other emergency during the trip. In the event of such an event occurring, the Travel Agency shall, as far as possible, endeavor to assist the victim, but shall not be liable to cover any relevant expenses and change of the travel schedule, which will continue smoothly.

Our Organization has contract of Civil Professional Responsibility with an Insurance Company. The insurance policy deals, among other things, with the case of insolvency of the organizer, covering all travelers regardless of their place of residence, place of departure or the place of sale of the travel service.

A travel insurance policy that covers travel accident insurance, medical / hospital accident expenses, luggage loss and delay, travel expedition costs, and the repatriation of travelers who are injured as a result of injury or illness, and other coverage are valid in favor of travelers until the age of 75 years.

In the contrary, for people over the age of 75 there is a specific travel insurance coverage, which is limited to cases: Repatriation expenses only from accident or death, loss of luggage, personal travel liability of the traveler, expenses of 1st necessity due to delayed arrival of luggage over 4 hours , travel or cancellation costs if during the trip there is a serious health problem in family members in Greece, return of advance (cancellation expenses) in case of inability to participate in the trip due to death or serious incident in second degree kinship.

The Travel Agency unreservedly recommends to travelers an optional insurance with the coverage and amounts they wish, for life insurance, accidents, luggage, etc., as international conventions limit the responsibilities of carriers, which can also be purchased from our offices. at a cost specifically designed for them.

CANCELLATIONS

Cancellation of participation by the traveler is made only in writing to our office and, regardless of the date of booking (and if it is not possible to assign his reservation to another person with the conditions mentioned in the General Terms of Participation), are subject to the following cancellation fees per person, depending on the time at which the cancellation is made, and are independent of whether the respective amounts have already been paid by the travelers or not.

We ensure that we comply with applicable law, both nationally and in Europe , on the proper use of personal data. To provide travel services, the traveler agrees to the processing of his personal data, such as identifying information and information about services he uses and habits he has.

The Travel Agency and the traveler are committed to resolving in good faith any dispute that may arise during the execution of the contract of the trip.

In case of failure of the relevant efforts, the parties undertake to address the Committee for the Friendly Settlement of Disputes of the Association of Tourist and Travel Agencies in Greece and to request its mediation. If the amicable settlement of the dispute is not possible, the Courts of Athens are competent.

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